Start with safety
Do not wade into water near electrical systems or enter spaces with structural movement. Use appropriate protective equipment and assume outdoor floodwater may be contaminated.
Flood and storm intrusion
Floodwater can contain contaminants and hide hazards. Avoid entering affected areas until it is reasonably safe.
Availability, timing, scope, and pricing are confirmed by the independent provider.
Practical guidance
Do not wade into water near electrical systems or enter spaces with structural movement. Use appropriate protective equipment and assume outdoor floodwater may be contaminated.
A provider may assess the source and category, remove water, identify affected materials, clean surfaces, and establish a drying plan.
When safe, photograph affected rooms and contents before moving items. Ask your insurer what documentation the policy requires.
Common questions
Do not assume it is. Water traveling over the ground can carry contaminants and debris.
Ready to explain what happened?