First steps
Use the nearest safe shutoff or the main water valve if you know its location. Do not touch wet electrical fixtures or enter a sagging ceiling area.
Active plumbing water event
If it is safe, shut off the water supply and keep clear of electrical hazards. Then document the damage and arrange assessment.
Availability, timing, scope, and pricing are confirmed by the independent provider.
Practical guidance
Use the nearest safe shutoff or the main water valve if you know its location. Do not touch wet electrical fixtures or enter a sagging ceiling area.
After plumbing repair, a provider may extract water, assess flooring and walls, place drying equipment, and monitor moisture.
Water can travel through wall cavities, floors, and ceilings, so the visible leak may not show the full affected area.
Common questions
A plumber typically repairs the plumbing failure. A restoration provider handles water removal, drying, and related cleanup according to the agreed scope.
Ready to explain what happened?